Dianaluxury — Handcrafted Jewellery from Jaipur

DIANA LUXURY — TERMS & CONDITIONS

Last Updated: 12 October 2026

These Terms & Conditions (“Terms”) govern your access to and use of the DIANA LUXURY website, products, services, accounts, orders, payments, deliveries, returns, exchanges, refunds, Store Pickup and other services provided through the website.

By accessing or using the DIANA LUXURY website, placing an order, creating an account or using any of our services, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to applicable laws and consumer rights.

ABOUT DIANA LUXURY

DIANA LUXURY is a jewellery business offering artificial/fashion jewellery and other jewellery products through its website and physical stores.

DIANA LUXURY may update, modify or discontinue products, services, features, website functionality or other offerings from time to time, subject to applicable law.

ELIGIBILITY

You may use the DIANA LUXURY website and place orders only if you are legally permitted to do so under applicable law.

Where required by applicable law, additional requirements may apply to transactions involving children or minors.

USER ACCOUNTS

Customers may create an account on the DIANA LUXURY website using the available authentication methods, including OTP and email/password login.

Customers are responsible for maintaining the confidentiality and security of their account credentials, passwords and OTPs.

Customers should not share their OTP, password or account access information with any other person.

Customers should promptly notify DIANA LUXURY if they believe their account has been accessed or used without authorization.

GUEST CHECKOUT

DIANA LUXURY may allow customers to place orders without creating an account.

For guest checkout, customers may be required to provide information such as their name, mobile number, email address, shipping address and other information necessary to process and deliver the order.

PRODUCT INFORMATION

DIANA LUXURY makes reasonable efforts to provide accurate product photographs, descriptions, specifications, dimensions, weight, materials, finishes, stones, plating and other relevant product information where applicable.

Actual product appearance may vary slightly due to lighting, photography, display settings, screen resolution or other technical factors.

Customers should rely on the product description and specifications provided on the applicable product page for the product-specific information.

Unless expressly stated otherwise on the product page, products offered by DIANA LUXURY are artificial/fashion jewellery.

Product-specific material, finish, plating, stone, care, warranty or other specifications, where provided, shall apply to that particular product.

PRODUCT AVAILABILITY

Product availability may change at any time.

If a product becomes unavailable after a customer has placed an order, DIANA LUXURY will inform the customer and provide the option to cancel the affected order/product with a full refund of the amount paid for that unavailable product, subject to applicable law.

DIANA LUXURY will not substitute an unavailable product with another product without the customer's separate agreement.

PRODUCT PRICING

Prices displayed on the website may change from time to time.

The applicable price at the time of order placement will generally apply, subject to verification, availability, technical errors and applicable law.

Promotional prices, discounts and coupons may be subject to separate terms and conditions.

TAXES AND STATUTORY CHARGES

Applicable taxes, duties, levies or other statutory charges, where required by applicable law, may be included in or added to the applicable transaction amount.

For international orders, customers may also be responsible for applicable customs duties, import taxes, clearance charges or other local charges imposed by the destination country.

ORDERS AND ORDER CONFIRMATION

Placing an order and completing payment does not by itself guarantee final order confirmation.

An order will be considered confirmed only after DIANA LUXURY verifies the order, payment and other applicable details and issues an order confirmation through the available communication channel.

DIANA LUXURY may contact the customer for verification or clarification where reasonably required.

If an order cannot be processed due to product availability, technical issues, payment issues, pricing errors, fraud concerns or other valid reasons, DIANA LUXURY may cancel the affected order and provide an applicable refund.

ORDER CHANGES

Customers may request changes to product, size, quantity, address or other order details before dispatch.

Any requested change will be applicable only if DIANA LUXURY accepts and confirms the change based on the order's processing stage and system/courier status.

Once an order has been dispatched, changes may not be possible and the applicable return, exchange or delivery procedures will apply.

PAYMENT

DIANA LUXURY may provide payment options including:

Razorpay
PhonePe
UPI
PayPal
Cash on Delivery (where available)
Store Pickup payment options

Payment methods may vary depending on the order, location, product, payment provider and other applicable conditions.

Payments made through third-party payment providers may be subject to their respective terms, conditions and privacy/security procedures.

DIANA LUXURY does not claim to store complete card or other sensitive payment instrument credentials where such information is processed by the applicable payment provider.

FAILED, DUPLICATE OR UNMATCHED PAYMENTS

If a payment fails, is duplicated, is received without a corresponding confirmed order, or cannot be matched to an order due to a technical or other issue, DIANA LUXURY may verify the transaction before processing the order or refund.

Where a refund is applicable, it may be processed through the applicable payment/refund method or, where offered and permitted, through Store Credit.

CASH ON DELIVERY (COD)

COD may be available only for eligible orders, locations and customers.

COD orders may be cancelled before dispatch.

Once a COD order has been dispatched, cancellation is not permitted under the normal cancellation process and the applicable return policy will apply after delivery.

Customer refusal or non-acceptance of COD orders may affect future COD eligibility.

The following COD refusal rules may apply:

First two genuine customer refusals: COD remains available.
Third customer refusal: COD may be locked for the applicable customer/order eligibility.
After successful online payment of a subsequent order, COD may be restored for up to two COD attempts.
If two further customer refusals occur after COD is restored, COD may be locked for six months.

A genuine courier failure, incorrect delivery attempt, address issue caused by the courier, or DIANA LUXURY error will not be treated as an intentional customer refusal.

PREPAID ORDER CANCELLATION

For prepaid/online-paid orders, customers may request cancellation before dispatch.

If cancellation is accepted before dispatch, the customer may be offered an applicable online refund or Store Credit, subject to the applicable policy.

Store Credit issued under applicable cancellation/refund circumstances will generally remain valid for six months unless otherwise stated.

Once a prepaid order has been dispatched, direct cancellation is generally not available and the applicable return policy will apply after delivery.

SHIPPING AND DELIVERY

DIANA LUXURY offers delivery within India and may offer international delivery to eligible destinations.

Estimated delivery timelines are:

India: approximately 3–7 business days after dispatch.

International: approximately 7–15 business days after dispatch.

These are estimated timelines and are not guaranteed delivery dates.

Delivery may be delayed due to courier operations, customs clearance, weather, public holidays, high-volume periods, force majeure events, destination restrictions or other circumstances beyond the reasonable control of DIANA LUXURY.

SHIPPING CHARGES

Applicable shipping charges will be displayed during checkout or communicated through the applicable order process.

Shipping charges may vary depending on destination, order value, delivery method, promotional offers and other applicable factors.

For international orders, customs duties, import taxes, clearance charges and local charges may be payable by the customer.

INTERNATIONAL ORDERS

International orders may be subject to the laws, customs procedures, import restrictions, duties, taxes and other requirements of the destination country.

Customers are responsible for providing accurate delivery information and for complying with applicable local import requirements.

International return or exchange shipping costs will generally be borne by the customer, subject to applicable law.

Customers are also responsible for applicable customs, import, clearance or local charges associated with international returns, exchanges or delivery where applicable.

DIANA LUXURY may restrict delivery to certain destinations where delivery is prohibited, unavailable or impractical.

ADDRESS CHANGES

Customers should ensure that the shipping address provided during checkout is accurate and complete.

Where the website provides the functionality, customers may edit their shipping address before dispatch.

After dispatch, address changes may not be guaranteed and will depend on the shipment status and courier capabilities.

Any applicable re-routing, address correction or additional delivery charges caused by a customer-requested change may be payable by the customer.

RETURN AND EXCHANGE

Returns and exchanges are governed by the DIANA LUXURY Return Policy and Exchange Policy.

The standard return/exchange request period is 72 hours from the recorded date and time of delivery, subject to the applicable policy and law.

Eligible reasons may include:

Wrong product
Defective product
Broken product
Damaged product
Size or fitting issue
Other genuine product-related issue materially affecting the product's condition, quality, correctness, size/fit or conformity with the order/specification

Products must satisfy the applicable eligibility conditions.

UNBOXING VIDEO

For claims involving wrong, defective, broken or damaged products, customers should provide a proper continuous unboxing/opening video showing, where reasonably possible:

The sealed courier package
Shipping label
Opening process
First view of the product
Product condition
Barcode/tag
Packaging and included components

The video should be continuous and unedited and should not show intentional damage, alteration or manipulation.

Unboxing evidence may be required to help determine whether the issue existed at the time of delivery.

Nothing in this requirement is intended to exclude any mandatory consumer or statutory rights available under applicable law.

RETURN SHIPPING WITHIN INDIA

For eligible product-related issues established as attributable to DIANA LUXURY, including:

Wrong product
Defective product
Broken product
Damaged product
Product materially different from the confirmed order/specification

DIANA LUXURY will bear the applicable return shipping cost.

For size/fitting issues or customer-requested preference-based returns/exchanges, the customer will generally bear the applicable return shipping cost.

DIANA LUXURY may arrange a courier pickup or may ask the customer to self-ship the product depending on the order, location and courier availability.

INTERNATIONAL RETURNS

For international orders, customers generally bear the applicable return/exchange shipping costs.

Customers may also be responsible for applicable customs, import duties, clearance charges, taxes or other local charges associated with the return or exchange.

These provisions remain subject to applicable law.

EXCHANGE

Exchange may be available subject to product eligibility, availability and the applicable Exchange Policy.

For size or fitting exchanges, the replacement product must generally be from the same jewellery category.

A different design or product within the same category may be selected if available.

If the replacement product has the same price, the exchange may be processed without an additional product-price difference.

If the replacement product has a higher price, the customer must pay the applicable price difference online. Any applicable delivery charge will also be payable where free delivery does not apply.

If the replacement product has a lower price, the difference will not normally be paid in cash and may instead be issued as Store Credit, subject to applicable law.

Store Credit issued under this process will generally be valid for six months.

EXCHANGE AVAILABILITY

Exchange is subject to availability of the selected replacement product.

If a suitable replacement is unavailable, DIANA LUXURY may offer an applicable refund or Store Credit in accordance with the applicable policy and law.

REFUNDS

Where a refund is approved, the customer may, where offered, choose between an applicable online refund method and Store Credit.

Store Credit issued under the applicable policy will generally be valid for six months.

Refunds are subject to verification, inspection and approval where applicable.

REFUND OF DELIVERY CHARGE

Where a return is established as being due to a DIANA LUXURY issue, such as a wrong, defective, broken or damaged product, the original delivery charge may also be refunded or credited as applicable.

For customer-requested returns, size/fitting issues or other reasons not attributable to DIANA LUXURY, the original delivery charge may be deducted and may not be refunded.

Where applicable, the final determination will be based on the order, evidence, inspection and applicable law.

REFUND PROCESSING TIME

Approved refunds are generally processed within 7–10 business days after refund approval.

Actual crediting time may vary depending on the payment provider, bank, card issuer, financial institution or other applicable service provider.

RETURN, EXCHANGE AND REFUND RESOLUTION TIME

After the returned product is received by DIANA LUXURY, the product may be inspected within approximately 3–5 business days.

The applicable return, exchange, repair or refund process will generally be completed within 15 days after receipt of the returned product, subject to product inspection, courier/payment processing, availability, customer cooperation and applicable law.

COD REFUNDS

Where a COD order is eligible for a refund, DIANA LUXURY may provide the refund through an applicable online refund method where sufficient payment/account information is available.

Where an online refund cannot reasonably be processed or where offered, Store Credit may be provided.

Store Credit will generally be valid for six months.

Nothing in this provision limits any mandatory statutory consumer right.

POST-DELIVERY DAMAGE AND REPAIR

If the unboxing evidence shows that the product was delivered in correct condition but the product is subsequently damaged due to customer handling, misuse, accidental damage or other customer-related circumstances, the normal return/exchange process may not apply.

Where repair is possible, the customer may send the product to DIANA LUXURY for repair.

Unless covered by an applicable warranty/guarantee or required otherwise by law, the customer may be responsible for applicable courier costs for sending the product to DIANA LUXURY and receiving it back.

Intentional or forced damage, misuse, improper care, chemical exposure, scratching, alteration, modification or other customer-caused damage may not qualify for free repair, return, exchange or warranty service.

A genuine manufacturing defect discovered after delivery will be assessed according to the applicable warranty/guarantee, product terms and applicable law.

WARRANTY AND GUARANTEE

Warranty or guarantee is product-specific.

Not every product necessarily carries a warranty or guarantee.

Where applicable, the product page or order information will specify the relevant warranty/guarantee duration and conditions.

If a specific product carries a colour-change warranty or guarantee, an eligible claim may result in exchange, replating or another applicable remedy according to the specific warranty/guarantee terms.

WARRANTY REMEDIES

Depending on the product and issue, an approved warranty/guarantee claim may be resolved through repair, exchange, replating or another suitable remedy.

For valid warranty claims, the customer may be required to send the product to DIANA LUXURY.

Unless otherwise stated in the specific warranty terms or required by applicable law, the customer may bear the applicable courier cost for sending the product to DIANA LUXURY, while DIANA LUXURY may bear the applicable cost of sending the repaired, replated or exchanged product back to the customer.

Where a product exchange under a specific warranty is subject to a stated making charge or other condition, that condition will apply only to the extent permitted by applicable law and the specific warranty terms.

JEWELLERY CARE

Jewellery care requirements may vary by product.

Customers should follow the product-specific care instructions provided on the relevant product page or with the product where applicable.

General care recommendations may include avoiding direct contact with perfume, cosmetics, harsh chemicals and other chemical substances unless the product's specific instructions state otherwise.

Some products may be suitable for daily use or exposure to water only where the product-specific description or care instructions expressly indicate this.

Damage, scratches, improper use, chemical exposure, perfume exposure, accidental damage, alteration, misuse or normal wear and tear may not be covered under warranty or guarantee unless specifically stated otherwise.

STORE PICKUP

Store Pickup may be available for eligible orders.

Customers are generally required to collect Store Pickup orders within 15 days.

DIANA LUXURY may contact the customer after the order is placed to coordinate collection.

Depending on the order and store process, Store Pickup orders may be paid through online payment, card, UPI or cash at the store.

Where the customer has made full or required advance payment, the order may be cancelled within 24 hours.

After 24 hours, cancellation/refund under the normal Store Pickup cancellation process may not be available. The customer may instead be allowed to exchange or select another eligible product according to the applicable Store Pickup terms.

Any adjustment to an alternative product should generally be completed within 7 days.

If the replacement product has a higher value, the customer must pay the difference.

If the replacement product has the same value, the paid amount may be adjusted.

If the replacement product has a lower value, the remaining amount may be issued as Store Credit, generally valid for six months, instead of a cash refund under the normal Store Pickup process.

If the customer does not collect the order within 15 days, no refund or Store Credit will normally be provided solely because of non-collection, and the customer may only be permitted to collect the product subject to applicable law and availability.

Genuine wrong, defective or damaged product claims and applicable statutory rights are not excluded by this provision.

PROMOTIONS, DISCOUNTS AND COUPONS

DIANA LUXURY may offer promotional campaigns, discounts, coupons and other promotional benefits.

Each coupon or promotion may have separate terms, including:

Validity period
Discount amount or percentage
Minimum order value
Eligible products
Usage limits
Customer eligibility
Other applicable conditions

Multiple coupons may be used only where expressly permitted.

Expired, invalid, altered, misused or unauthorized coupons may not be accepted.

Coupons generally have no cash value unless otherwise stated or required by applicable law.

DIANA LUXURY may modify or discontinue promotional offers subject to their stated terms and applicable law.

LOYALTY, REFERRAL AND REWARDS

DIANA LUXURY may introduce loyalty, referral, rewards, points or similar customer programs in the future.

Such programs may be governed by separate terms and conditions.

CUSTOMER REVIEWS, RATINGS, PHOTOS AND VIDEOS

Customers may voluntarily submit reviews, ratings, photographs, videos or other content relating to their experience or purchased products.

By submitting such content, customers grant DIANA LUXURY permission, to the extent permitted by law, to use, reproduce, publish, display, repost, resize, crop, edit or otherwise adapt the submitted content for website, social media, advertising, marketing and promotional purposes.

Customers should submit only content for which they have the necessary rights and permissions and should not violate another person's privacy, copyright, trademark or other legal rights.

DIANA LUXURY may remove or decline to publish content that is fake, abusive, misleading, offensive, unlawful, irrelevant or otherwise inappropriate.

INTELLECTUAL PROPERTY

The DIANA LUXURY name, branding, logos, including the DL logo, website design and layout, product photographs, videos, graphics, artwork, product descriptions, written content, marketing materials and other original website content are protected by applicable intellectual property laws and rights.

Customers may not copy, reproduce, modify, publish, distribute, commercially exploit or otherwise use DIANA LUXURY intellectual property without prior authorization, except as permitted by applicable law.

PROHIBITED WEBSITE USE

Customers must not use the DIANA LUXURY website for unlawful, fraudulent, abusive or unauthorized purposes.

Prohibited activities may include:

Fraudulent or intentionally false orders
Payment fraud or unauthorized payment activity
Hacking or attempting unauthorized access
Bypassing website security measures
Obtaining or misusing another customer's personal information
Unauthorized scraping or data extraction
Copying website content, photographs, videos or descriptions for unauthorized use
Uploading malware, viruses or harmful code
Attempting to damage website functionality or security
Unauthorized bots, scripts or automated activities
Spam or unauthorized promotional activity
Unauthorized use of another person's identity or account
Any other illegal or prohibited activity
WEBSITE AVAILABILITY AND TECHNICAL ISSUES

DIANA LUXURY aims to keep the website available and functional but does not guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable due to maintenance, technical problems, updates, hosting issues, security incidents, network problems or other circumstances.

DIANA LUXURY may modify, suspend or discontinue website features or services where reasonably necessary, subject to applicable law.

THIRD-PARTY SERVICES

DIANA LUXURY may use third-party services and providers for payment processing, authentication, email communication, hosting, media storage, shipping, analytics, advertising or other website functions.

Third-party services may be subject to their own terms, policies and security procedures.

Examples may include payment providers such as Razorpay, PhonePe, PayPal and UPI-related payment services.

DIANA LUXURY is not responsible for the independent policies, availability or actions of third-party service providers, except to the extent required by applicable law.

PRIVACY

The collection, use, storage, processing and protection of customer information are governed by the DIANA LUXURY Privacy Policy.

Customers should review the Privacy Policy for information about personal data, cookies, account information, marketing communications, third-party service providers and applicable privacy rights.

FRAUD PREVENTION AND TRANSACTION SECURITY

DIANA LUXURY may conduct reasonable verification and security checks to detect and prevent fraudulent transactions, unauthorized activity, suspicious orders, misuse of payment methods or other security risks.

Where reasonably necessary, DIANA LUXURY may delay, restrict, suspend or cancel an order or account activity for verification or security purposes, subject to applicable law.

Such security measures do not remove any consumer or statutory rights available under applicable law.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, DIANA LUXURY will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or services where such limitation is legally permitted.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited, including applicable statutory consumer rights.

FORCE MAJEURE

DIANA LUXURY will not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, fire, flood, epidemic or pandemic-related disruptions, war, civil unrest, government restrictions, strikes, transportation disruptions, courier disruptions, network failures, payment-provider failures or other force majeure events.

INDEMNITY

To the extent permitted by applicable law, a customer may be responsible for losses, claims, liabilities or expenses arising from the customer's unlawful use of the website, fraud, intentional misuse, violation of these Terms or infringement of third-party rights.

Nothing in this provision limits any rights or remedies available to consumers under applicable law.

SUSPENSION AND TERMINATION

DIANA LUXURY may temporarily restrict, suspend or terminate an account or access to certain website features where reasonably necessary due to fraud, security concerns, misuse, unlawful activity, policy violations or other legitimate reasons.

Where applicable, customers will retain rights relating to valid orders, refunds, returns, warranties or other statutory rights despite account restrictions or termination.

CHANGES TO PRODUCTS, SERVICES AND TERMS

DIANA LUXURY may update or modify products, services, website functionality, policies and these Terms from time to time.

Changes will be effective when published on the website unless a different effective date is stated.

Customers should review the latest version of these Terms periodically.

Changes will not be used to unlawfully remove or restrict rights that have already accrued under applicable law.

CONSUMER RIGHTS AND STATUTORY RIGHTS

Nothing in these Terms is intended to exclude, restrict or waive any consumer rights, statutory rights or remedies that cannot legally be excluded or waived under applicable law.

Where any provision of these Terms conflicts with a mandatory requirement of applicable law, the applicable law will prevail to the extent of the conflict.

DIANA LUXURY will comply with applicable consumer protection and e-commerce requirements.

GRIEVANCE REDRESSAL

For complaints or grievances, customers may contact the DIANA LUXURY Grievance Officer:

Name: Bhavya Soni

Designation: Manager

Email: dianaluxuryny@gmail.com

Customers may refer to the DIANA LUXURY Grievance Redressal page for the applicable grievance process.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by the laws applicable in India, subject to applicable consumer protection laws and mandatory rights.

Subject to applicable law, courts having appropriate jurisdiction in Jaipur, Rajasthan, India may have jurisdiction over disputes arising from or relating to these Terms or transactions with DIANA LUXURY.

Nothing in this clause prevents a consumer from exercising any statutory right to approach a competent consumer authority, commission, court or other forum available under applicable law.

SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable by a competent authority, the remaining provisions will continue to remain in effect to the extent permitted by law.

ENTIRE AGREEMENT AND CONTACT INFORMATION

These Terms, together with the applicable Privacy Policy, Cookie Policy, Shipping Policy, Return Policy, Exchange Policy, Refund Policy, Order Cancellation Policy, Warranty/Guarantee terms, Jewellery Care instructions, Store Pickup terms and other applicable website policies, form the applicable terms governing the customer's use of DIANA LUXURY services and transactions.

Contact Information:

DIANA LUXURY

A3 Store, Ground Floor, Palika Bazar,

Swage Farm Rd, Shiva Colony, Goverdhan Colony,

Sodala, Jaipur, Rajasthan 302019, India

Customer Support Email:

dianaluxuryny@gmail.com

WhatsApp:

+91 9511500563

Business Hours:

Monday to Saturday

11:30 AM to 8:00 PM IST

Grievance Officer:

Bhavya Soni

Manager