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Privacy Policy

Last updated: June 2026

Introduction

Dianaluxury.com ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights.

The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you:

  • Identity Data: first name, last name, username.
  • Contact Data: billing address, delivery address, email address, telephone numbers.
  • Financial Data: bank account and payment card details (processed securely via Razorpay -- we never store these).
  • Transaction Data: details about payments and products you have purchased from us.
  • Technical Data: IP address, browser type, time zone setting, and other technology on the devices you use to access this website.

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To perform the contract we are about to enter into or have entered into with you (e.g., to process and deliver your order).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and third parties who have a business need to know. All payment data is processed through Razorpay's PCI-DSS compliant infrastructure.

Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

Compliance with DPDP Act, 2023

In accordance with the Digital Personal Data Protection (DPDP) Act, 2023 of India, Dianaluxury.com operates as a Data Fiduciary. By using our website, you provide explicit consent to the collection and processing of your personal data as outlined in this policy.

  • Right to Information: You have the right to know what personal data we process and the identities of any Data Processors.
  • Right to Correction & Erasure: You may request corrections to inaccurate data or demand the erasure of your personal data once the purpose for collection is fulfilled ("Right to be Forgotten").
  • Data Minimization: We only collect and store data strictly necessary for fulfilling your orders and improving your experience.
  • Grievance Redressal: Should you have any concerns regarding your data privacy, you have the right to contact our designated Data Protection Officer.

Contact Us

For any privacy-specific concerns, or to exercise your rights under the DPDP Act, please contact our Data Protection Officer at privacy@dianaluxury.com.