Shipping Policy
DIANA LUXURY — SHIPPING POLICY
Last Updated: 12 October 2026
This Shipping Policy explains the shipping, delivery, address, tracking, delivery attempt, Return to Origin (RTO), international shipping and related procedures applicable to orders placed through the DIANA LUXURY website.
By placing an order with DIANA LUXURY, the customer agrees to the applicable shipping terms described below, subject to applicable law.
- SHIPPING AVAILABILITY
DIANA LUXURY offers delivery within India and may also provide international delivery to eligible destinations.
International delivery availability may depend on the destination country, courier availability, applicable laws, customs requirements, import restrictions and other operational factors.
Certain products or destinations may not be eligible for international delivery where shipping is prohibited, unavailable or impractical.
- ORDER PROCESSING AND DISPATCH
After an order is placed, DIANA LUXURY may verify the order, payment, product availability and delivery details before processing the order.
Orders will generally be prepared for dispatch after successful verification and processing.
The estimated delivery period begins from the date of dispatch, not necessarily from the date on which the order was placed.
Customers may receive order and shipping-related communication through available communication channels.
- ESTIMATED DELIVERY TIME — INDIA
For deliveries within India:
Estimated delivery time: 3–7 business days after dispatch.
The above timeline is an estimate and is not a guaranteed delivery date.
Delivery may take longer in certain locations, during high-volume periods, holidays, adverse weather conditions, courier delays, operational disruptions or other circumstances beyond the reasonable control of DIANA LUXURY.
- ESTIMATED DELIVERY TIME — INTERNATIONAL
For eligible international deliveries:
Estimated delivery time: 7–15 business days after dispatch.
The above timeline is an estimate and is not a guaranteed delivery date.
International shipments may take additional time due to customs clearance, import procedures, local courier operations, destination-country regulations, public holidays, weather conditions or other circumstances.
- SHIPPING CHARGES
Applicable shipping charges will be displayed during checkout or communicated through the applicable order process.
Shipping charges may vary depending on:
- Delivery destination
- Order value
- Shipping method
- Delivery service
- Promotional offers
- International or domestic destination
- Other applicable factors
Where a free-shipping offer applies, the terms and conditions of that offer will govern the applicable order.
- INTERNATIONAL CUSTOMS, DUTIES AND TAXES
International shipments may be subject to customs duties, import taxes, clearance charges, local taxes, handling charges or other charges imposed by the destination country or its authorities.
Unless expressly stated otherwise, such charges are the responsibility of the customer.
DIANA LUXURY does not control the amount, timing or assessment of customs duties, import taxes or local charges imposed by the destination country.
Customers are responsible for providing accurate information and complying with applicable import requirements of their destination country.
- DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including:
- Customer name
- House/building number
- Street/locality
- City
- State/province
- Postal/ZIP code
- Country, where applicable
- Valid mobile/contact number
DIANA LUXURY is not responsible for delays, failed delivery or additional charges caused by an incorrect, incomplete or inaccurate address provided by the customer, subject to applicable law.
- ADDRESS CHANGE BEFORE DISPATCH
Where the website provides the relevant functionality, customers may be able to edit or update their shipping address before dispatch.
Customers should ensure that any address change is completed before the order is dispatched.
An address change request will be subject to the order processing stage and may not always be possible.
- ADDRESS CHANGE AFTER DISPATCH
Once an order has been dispatched, an address change may not be guaranteed.
Any post-dispatch address change will depend on the shipment status and the applicable courier's capabilities.
If a courier permits address correction, rerouting or other changes, any applicable additional charges may be payable by the customer where the change is requested by the customer.
- COURIER AND DELIVERY PARTNERS
DIANA LUXURY may use courier and logistics providers for domestic and international shipments.
The courier used for an order may vary depending on destination, service availability, order requirements and operational considerations.
Shipping and tracking information may be provided through the applicable courier or DIANA LUXURY order-management system.
- TRACKING YOUR ORDER
Customers may track their order through available tracking options on the DIANA LUXURY website.
Customers may also access order-related information through:
- My Cart, where applicable
- My Profile / My Orders
- Track Order under Shipping & Policies in the website footer
- WhatsApp Customer Support at +91 9511500563
- Order confirmation or other order-related communication
Customers may be required to provide an Order ID, tracking number, registered mobile number, email address or other relevant information.
- TRACKING UPDATES
Tracking information may not become available immediately after dispatch.
There may be a delay between the time an order is handed over to the courier and the time the courier's tracking system displays the shipment information.
Tracking updates are provided based on information available from the applicable courier or shipping system.
- DELIVERY ATTEMPTS
The courier may make one or more delivery attempts depending on the destination, courier procedures and other circumstances.
Customers should remain available at the provided delivery address and cooperate with reasonable delivery requirements.
If a delivery attempt fails because the customer is unavailable, the address is incorrect/incomplete, the customer refuses the shipment or for another customer-related reason, the courier may return the shipment to DIANA LUXURY.
- RETURN TO ORIGIN (RTO)
If an order cannot be delivered and is returned to DIANA LUXURY, it may be classified as Return to Origin (RTO).
Customer-caused reasons may include:
- Customer refusing to accept the order
- Customer repeatedly being unavailable for delivery
- Incorrect or incomplete address provided by the customer
- Customer not responding to reasonable delivery communication
- Customer-requested refusal or non-acceptance
- Other circumstances attributable to the customer
A genuine courier failure, incorrect delivery attempt, courier-related issue or error attributable to DIANA LUXURY will not be treated as a customer-caused RTO.
- CUSTOMER-CAUSED RTO — RE-DELIVERY
Where a product is safely returned to DIANA LUXURY after a customer-caused RTO, DIANA LUXURY may offer re-delivery of the same order.
For the first customer-caused RTO:
No additional re-delivery charge will generally be charged.
For the second and subsequent customer-caused RTO:
The customer may be required to pay the applicable actual re-delivery/courier charge before the order is dispatched again.
The applicable charge may depend on the destination, courier and actual shipping cost.
- INTERNATIONAL RTO
For international orders, if a shipment is returned to DIANA LUXURY because of customer-related reasons, the customer may be responsible for applicable:
- Return shipping/freight charges
- Re-delivery charges
- Customs or import-related charges
- Clearance charges
- Local courier charges
- Other applicable charges
Any applicable amount may be communicated to the customer before re-dispatch or refund processing.
- IF THE CUSTOMER DOES NOT WANT RE-DELIVERY
If a customer-caused RTO occurs and the customer does not wish to receive the product again, DIANA LUXURY may process the applicable refund or Store Credit according to the applicable cancellation, refund and other policies.
Where permitted by applicable law, actual non-refundable shipping, return, customs, handling or other applicable costs may be adjusted or deducted from the amount refundable to the customer.
- DELIVERY DELAYS
Delivery timelines are estimates and may be affected by circumstances including:
- Courier delays
- Weather conditions
- Public holidays
- High shipment volumes
- Customs clearance
- Government restrictions
- Transportation disruptions
- Technical or network issues
- Destination restrictions
- Force majeure events
- Other circumstances beyond the reasonable control of DIANA LUXURY
Customers should contact DIANA LUXURY if an order appears significantly delayed or if the tracking information indicates an issue.
- DELIVERED BUT NOT RECEIVED
If the tracking system shows that an order has been delivered but the customer has not received it, the customer should contact DIANA LUXURY customer support as soon as possible.
The customer may be requested to provide relevant information so that DIANA LUXURY can coordinate with the applicable courier or delivery partner.
DIANA LUXURY may investigate the delivery status based on available courier records, delivery information and other relevant evidence.
- DAMAGED PACKAGE AT DELIVERY
If a customer receives a package that appears visibly damaged, opened, tampered with or otherwise compromised, the customer should, where reasonably possible:
- Take photographs/videos of the package before opening
- Ensure that the shipping label is visible
- Record the opening/unboxing process
- Retain the packaging and relevant materials
- Contact DIANA LUXURY customer support promptly
For wrong, defective, broken or damaged product claims, the applicable Return and Exchange Policy may require proper unboxing evidence.
- DELIVERY TO THE PROVIDED ADDRESS
Delivery is generally made to the address provided by the customer during checkout or subsequently accepted by DIANA LUXURY before dispatch.
Customers are responsible for ensuring that the address and contact information remain accessible and accurate until delivery is completed.
- DELIVERY TO RESTRICTED OR REMOTE LOCATIONS
Some remote, restricted or difficult-to-service locations may have limited delivery availability or longer delivery timelines.
DIANA LUXURY may contact the customer if additional information, charges or an alternative delivery arrangement is required.
If delivery to a particular destination is not possible, DIANA LUXURY may cancel the affected order and process an applicable refund.
- SHIPPING FOR RETURN AND EXCHANGE ORDERS
Return and exchange shipments are governed by the applicable DIANA LUXURY Return Policy and Exchange Policy.
For eligible product-related issues attributable to DIANA LUXURY, such as wrong, defective, broken or damaged products, DIANA LUXURY will bear the applicable return shipping cost in India as provided in the applicable policy.
For size/fitting issues or customer-requested returns/exchanges, the customer will generally bear the applicable return shipping cost.
For international returns or exchanges, the customer generally bears the applicable return/exchange shipping costs, subject to applicable law.
- ORIGINAL DELIVERY CHARGE AND REFUNDS
Where a return is established as being due to a DIANA LUXURY issue, the original delivery charge may also be refunded or credited as applicable under the Return and Refund Policies.
For customer-requested returns, size/fitting issues or other reasons not attributable to DIANA LUXURY, the original delivery charge may be deducted and may not be refunded.
- CONTACT FOR SHIPPING SUPPORT
For questions relating to shipping, delivery, tracking, address changes, delivery delays or RTO, customers may contact:
DIANA LUXURY
Email:
WhatsApp:
+91 9511500563
Business Hours:
Monday to Saturday
11:30 AM to 8:00 PM IST
Customers should provide their Order ID, tracking number or other relevant order information where available.
- POLICY UPDATES
DIANA LUXURY may update this Shipping Policy from time to time to reflect changes in courier services, delivery procedures, website functionality, business practices or applicable legal requirements.
The latest version of this policy will be published on this page with the updated “Last Updated” date.
- RELATED POLICIES
Customers should also refer to the following DIANA LUXURY policies where applicable:
- Terms & Conditions
- Return Policy
- Exchange Policy
- Refund Policy
- Order Cancellation Policy
- International Shipping
- Track Order
- Contact Us / Customer Support
- Grievance Redressal
- CONTACT INFORMATION
DIANA LUXURY
Address:
A3 Store, Ground Floor, Palika Bazar,
Swage Farm Rd, Shiva Colony, Goverdhan Colony,
Sodala, Jaipur, Rajasthan 302019, India
Email:
WhatsApp:
+91 9511500563
Business Hours:
Monday to Saturday
11:30 AM to 8:00 PM IST
Website:
www.dianaluxury.com