Privacy Policy
DIANA LUXURY — PRIVACY POLICY
Last Updated: 12 October 2026
This Privacy Policy explains how DIANA LUXURY (“DIANA LUXURY”, “we”, “us” or “our”) collects, uses, processes, stores, shares and protects information relating to customers and visitors who access or use our website, place orders, create accounts, use guest checkout, contact customer support, interact with our services or otherwise communicate with us.
By using the DIANA LUXURY website or services, you acknowledge this Privacy Policy and the applicable processing of information described below, subject to applicable law.
- ABOUT DIANA LUXURY
DIANA LUXURY is a jewellery business offering artificial/fashion jewellery and related products through its website and physical stores.
Our website is:
www.dianaluxury.com
- SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to information collected through:
- The DIANA LUXURY website
- Customer accounts
- Guest checkout
- Orders and purchases
- Payment and transaction processes
- Customer support communications
- WhatsApp communications
- Reviews, ratings, photographs and videos submitted by customers
- Cookies and similar technologies
- Other communications or interactions with DIANA LUXURY
This Privacy Policy does not govern the independent privacy practices of third-party websites, payment providers, courier companies, advertising platforms or other external services.
- INFORMATION WE COLLECT
Depending on how you use our website and services, we may collect information such as:
- Name
- Mobile/telephone number
- Email address
- Shipping address
- Billing or order-related information where applicable
- Order details
- Product and purchase information
- Payment status and transaction-related information
- Account login and authentication information
- Information provided while contacting customer support
- Return, exchange, refund or warranty-related information
- Reviews, ratings, photographs and videos voluntarily submitted by customers
- Information required for Store Pickup
- Information necessary for fraud prevention and transaction verification
- Technical information relating to website use, cookies and similar technologies
We aim to collect information that is reasonably necessary for the relevant purpose.
- CUSTOMER ACCOUNTS
Customers may create an account on the DIANA LUXURY website using available authentication methods, including OTP and email/password login.
Account-related information may include the customer's name, mobile number, email address, address and other information associated with the account.
Customers are responsible for keeping their login credentials and OTPs secure.
- GUEST CHECKOUT
DIANA LUXURY may allow customers to place orders without creating an account.
Guest customers may be required to provide information such as:
- Name
- Mobile number
- Email address
- Shipping address
- Order and checkout information
This information is used to process, verify, communicate and deliver the order and to provide related customer support.
- AUTOMATICALLY COLLECTED INFORMATION
When you visit or use our website, certain technical information may be collected automatically through cookies, logs, analytics tools or similar technologies.
Depending on the technologies implemented, this may include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Referring pages
- Approximate usage information
- Session information
- Cookie identifiers
- Technical and security information
The actual information collected may depend on the website configuration and technologies active at the relevant time.
- HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
- Creating and managing customer accounts
- Processing and fulfilling orders
- Verifying orders and payments
- Processing returns, exchanges and refunds
- Arranging shipping and delivery
- Providing Store Pickup services
- Providing customer support
- Responding to enquiries and complaints
- Providing warranty or guarantee-related assistance
- Managing customer reviews and feedback
- Preventing fraud and unauthorized transactions
- Maintaining website security
- Improving website functionality and customer experience
- Managing cookies and website preferences
- Sending transactional communications
- Sending promotional communications where permitted and applicable
- Conducting advertising and remarketing activities where applicable
- Complying with legal, regulatory and statutory obligations
- Maintaining business, accounting, tax and transaction records
- Resolving disputes and enforcing applicable terms and policies
- PAYMENT INFORMATION
DIANA LUXURY may offer payment methods including Razorpay, PhonePe, UPI, PayPal and other applicable payment options.
Sensitive payment information may be processed directly by the applicable payment provider.
DIANA LUXURY does not claim to store complete card details, banking credentials or other sensitive payment instrument credentials where such information is handled by the applicable payment provider.
Payment providers may collect and process information according to their own privacy policies, security procedures and applicable terms.
- CASH ON DELIVERY AND STORE PICKUP
For Cash on Delivery orders, we may process information necessary to verify and fulfil the order, arrange delivery, manage customer support and prevent fraudulent or repeated refused orders.
For Store Pickup orders, we may process information necessary to verify the order and coordinate collection at the applicable store.
- SHIPPING AND DELIVERY
We may share or provide necessary order information to courier, logistics or delivery service providers to enable order fulfilment and delivery.
Information provided for delivery may include:
- Customer name
- Mobile number
- Email address where required
- Shipping address
- Order information
- Other information reasonably required for delivery
- INTERNATIONAL ORDERS AND INTERNATIONAL DATA PROCESSING
DIANA LUXURY may accept orders from customers outside India and may use service providers that process information outside India.
Our technical infrastructure may involve processing or storage of customer information outside India.
Our primary Supabase database is hosted in the Singapore region (ap-southeast-1).
Accordingly, customer information may be processed, stored or accessed in countries other than the customer's country of residence, subject to applicable law and the arrangements with the relevant service providers.
By using our website and services, customers acknowledge that such international processing may occur where necessary for providing the requested services.
- TECHNOLOGY AND SERVICE PROVIDERS
DIANA LUXURY uses third-party technology and service providers to operate and support the website and related services.
Depending on the service and functionality, these may include:
- Hostinger — hosting/infrastructure services
- Supabase — database and authentication infrastructure
- Resend — email delivery and email OTP-related services
- Cloudinary — image and media storage/delivery
- Payment providers — payment processing
- Courier/logistics providers — shipping and delivery
- Advertising and marketing platforms — where applicable
These providers may process information only to the extent necessary for the services they provide and may have their own terms, privacy policies and security practices.
- COOKIES
DIANA LUXURY uses cookies and similar technologies to support website functionality, customer accounts, shopping and checkout, security, preferences, analytics and, where applicable, advertising and remarketing.
Cookies may include:
- Strictly necessary cookies
- Functional cookies
- Analytics or performance cookies
- Advertising or remarketing cookies
- Security and fraud-prevention technologies
For more information, please refer to the DIANA LUXURY Cookie Policy.
- GOOGLE AND META ADVERTISING
DIANA LUXURY may use Google and Meta advertising services, including advertising, audience measurement and remarketing technologies, where implemented.
Such technologies may collect or process information such as device identifiers, cookie identifiers, website activity or other advertising-related information, subject to the applicable technology, settings, consent requirements and third-party policies.
The specific advertising technologies active on the website may change over time.
- MARKETING COMMUNICATIONS
DIANA LUXURY may send promotional communications by email, WhatsApp or other available communication channels where permitted and where applicable consent or other lawful basis exists.
Customers may request to stop promotional communications by using the available unsubscribe mechanism or by contacting:
Transactional and service-related communications, such as order confirmations, payment updates, shipping notifications, return/exchange updates, security messages and other necessary service communications, may continue where necessary to provide the requested service or fulfil legal/business obligations.
- REVIEWS, PHOTOS AND VIDEOS
Customers may voluntarily submit reviews, ratings, photographs or videos relating to their purchases or experience.
By submitting such content, customers permit DIANA LUXURY, to the extent permitted by applicable law, to use, reproduce, publish, display, repost, resize, crop, edit or adapt the submitted content for purposes including:
- Website display
- Instagram and other social media
- Advertising
- Marketing campaigns
- Promotional materials
- Other DIANA LUXURY promotional activities
Customers should submit only content for which they have the necessary rights and permissions.
DIANA LUXURY may remove or decline to publish content that is unlawful, misleading, abusive, offensive, irrelevant or otherwise inappropriate.
- SHARING OF INFORMATION
DIANA LUXURY may share or disclose personal information where reasonably necessary for purposes including:
- Payment processing
- Order fulfilment
- Shipping and delivery
- Customer support
- Website hosting and infrastructure
- Database and authentication services
- Email communication
- Image/media services
- Fraud prevention and security
- Advertising and remarketing where applicable
- Legal or regulatory compliance
- Dispute resolution
- Protection of rights, property and security
- Business transactions or restructuring, where applicable
DIANA LUXURY does not sell personal information to third parties for unrelated purposes.
- LEGAL, SECURITY AND FRAUD PREVENTION
We may collect, use, retain or disclose information where reasonably necessary to:
- Prevent fraud
- Detect suspicious transactions
- Investigate unauthorized activity
- Protect website and account security
- Enforce our Terms & Conditions and other policies
- Comply with legal or regulatory requirements
- Respond to lawful requests
- Protect customers, DIANA LUXURY or other persons
- Establish, exercise or defend legal claims
- DATA SECURITY
DIANA LUXURY takes reasonable measures designed to protect customer information against unauthorized access, misuse, loss, alteration, disclosure or destruction.
Our technical infrastructure may include security measures provided by our hosting, database, authentication, payment and other technology providers.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also protect their account credentials, passwords and OTPs and should not share them with others.
- DATA RETENTION
We generally retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.
Account-related information may be retained while the account remains active.
After account deletion or closure, certain information may continue to be retained where necessary or required for purposes such as:
- Legal compliance
- Tax and accounting records
- Transaction and invoice records
- Fraud prevention
- Dispute resolution
- Warranty or guarantee records
- Enforcement of agreements
- Security
- Other legitimate or legally required purposes
When information is no longer required, it may be deleted, anonymized or otherwise disposed of in accordance with applicable requirements and our internal processes.
- ACCOUNT DELETION
Customers may request deletion of their DIANA LUXURY account by contacting:
The request may require reasonable verification to protect the customer's account and information.
Account deletion does not necessarily require immediate deletion of information that DIANA LUXURY is legally required or reasonably entitled to retain, including transaction, invoice, tax, accounting, fraud, security, dispute or warranty-related records.
- PRIVACY RIGHTS AND CUSTOMER REQUESTS
Subject to applicable law, customers may have rights or options relating to their personal information, including:
- Requesting access to personal information
- Requesting correction or updating of inaccurate information
- Requesting deletion of personal information where applicable
- Requesting withdrawal of consent where processing is based on consent
- Requesting information about processing
- Opting out of promotional communications
- Raising a privacy-related grievance
Requests may be submitted to:
We may require reasonable information or verification to confirm the identity of the person making the request.
Requests will be handled subject to applicable law, technical feasibility, legal obligations and legitimate retention requirements.
- CHILDREN AND MINORS
DIANA LUXURY does not knowingly seek to collect personal information from children except where permitted or required by applicable law.
Where applicable law imposes specific requirements relating to children or minors, DIANA LUXURY will follow those requirements.
If a parent or lawful guardian believes that information relating to a child has been collected improperly, they may contact:
- INTERNATIONAL USERS
Customers accessing DIANA LUXURY from outside India acknowledge that their information may be processed in India and/or other countries where our service providers operate.
International customers should be aware that privacy and data protection laws may differ between countries.
DIANA LUXURY will handle personal information in accordance with applicable legal requirements.
- THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links, integrations or references to third-party websites and services.
These may include payment providers, social media platforms, courier services, advertising platforms and other external services.
DIANA LUXURY is not responsible for the privacy practices, security, content or policies of independent third-party services.
Customers should review the privacy policies of third-party services before providing information to them.
- BUSINESS TRANSFERS
If DIANA LUXURY undergoes a merger, acquisition, restructuring, sale of assets, business transfer or similar transaction, personal information may be transferred as part of the relevant business transaction, subject to applicable law.
Any such transfer will be handled in accordance with applicable legal requirements.
- CHANGES TO THIS PRIVACY POLICY
DIANA LUXURY may update this Privacy Policy from time to time to reflect changes in:
- Website functionality
- Business practices
- Technology
- Service providers
- Legal or regulatory requirements
- Data processing practices
- Security practices
The updated version will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review this Privacy Policy periodically.
- GRIEVANCE REDRESSAL AND PRIVACY CONTACT
For privacy-related questions, requests or complaints, customers may contact:
Grievance Officer: Bhavya Soni
Designation: Manager
Email: dianaluxuryny@gmail.com
Customers may also refer to the DIANA LUXURY Grievance Redressal page for the applicable grievance process.
- GOVERNING LAW
This Privacy Policy shall be governed by the laws applicable in India, subject to applicable data protection, consumer protection and other mandatory legal rights.
Where applicable law provides additional privacy or data protection rights, those rights will continue to apply.
- CONTACT INFORMATION
For privacy-related questions, requests or concerns, please contact:
DIANA LUXURY
Address:
A3 Store, Ground Floor, Palika Bazar,
Swage Farm Rd, Shiva Colony, Goverdhan Colony,
Sodala, Jaipur, Rajasthan 302019, India
Privacy / Customer Support Email:
WhatsApp:
+91 9511500563
Business Hours:
Monday to Saturday
11:30 AM to 8:00 PM IST
Website:
www.dianaluxury.com